A dear friend and mentor once told me, “Being a manager is easy: you make decisions. If you make a bad decision, you correct it with another one. If you make too many bad decisions, you’re in the wrong job.” He later went on to explain that, “...how you see the issue determines how you’ll [...]
Are not. Am too. Are not! Am too! That's an argument no one wants to have. With good reason. It's going nowhere. Good arguments, or passionate debates, are necessary for great relationships to grow. Look into any meaningful relationship – marriage, friendship or business – and you'll find productive conflict. Conflict is a reality. It simply [...]
Charisma is to leadership as external stimulants are to getting in shape or winning. A leader's charisma can make the leader – and their followers – feel like things are going great. Sometimes performance IS improved by a charismatic leader – but only temporarily, and not in a sustainable fashion. Followers, like the human body, [...]
Earlier this week I was reflecting on Dr. Martin Luther King's quote, “Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity” and if it might apply to my world as an advisor to business owners and senior executives. It does. A few years ago, during a lunch with Marshall Goldsmith, he reminded [...]
Sometimes executives, and other managers, exhibit bad behavior. It happens. Managers are people, too. Occasionally, however, executives are abusive, in the same way that a few people are “abusive personality types.” As I said, managers are people, too. With these abusive types we have come to expect raised voices, outrageous accusations, flushed faces, stern looks, [...]
Steve Jobs' biographer, Walter Issacson, tells how when Jobs returned to Apple in 1997 the company was producing a "random array of computers computers and peripherals, including a dozen different versions of the Macintosh." After a frustrating series of what probably felt like a never ending march of product briefings, Jobs called for a stop. [...]
Have you noticed that things take time? Great things seem to take even longer. Nine months to get a child. Four years (+/-) to get a college education. Almost forever to gain wisdom. Our Western culture has different metrics. We want it now. Instant could be a little faster, if you please. Fast food. Speed [...]
Once the curtain has been pulled back and we understand that The Wizard is just an ordinary person, the booming voice from the disembodied, intimidating head doesn't work well anymore. There are three management practices that don't work well anymore (if they ever did), yet many pretend that they do. These are pretenses you need to [...]
"Stories are how we think. They are how we make meaning of life. Call them schemas, scripts, cognitive maps, mental models, metaphors, or narratives. Stories are how we explain how things work, how we make decisions, how we justify our decisions, how we persuade others, how we understand our place in the world, create our identities, and [...]
Some years ago I was returning from Montreal to Atlanta after a consulting project. The airplane had a scheduled stop in Boston. Prior to our landing the pilot informed the passengers of "terrible" crosswinds at Boston's Logan Airport and that we could expect a "bumpy" landing. Understatement on both points. We survived. This, only after [...]
