johnhorton

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About John Horton

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So far John Horton has created 107 blog entries.

Which questions best describe your view of customers?

By | November 19th, 2012|Strategy, Thinking Differently|

Superficially, customer insight is "the collection, deployment and interpretation of information that allows a business to acquire, develop and retain their customers." "Superficially?" Yes. The pursuit [...]

Three management pretenses to stop today

By | November 13th, 2012|Character, Competence, Leadership|

Once the curtain has been pulled back and we understand that The Wizard is just an ordinary person, the booming voice from the disembodied, intimidating [...]

Not much has changed

By | November 9th, 2012|Life, Strategy|

Recently, I reconnected with an old friend. A mutual friend had told me of the strife our friend had experienced over the past few years [...]

Stories are difference-makers

By | October 10th, 2012|Communication, Competence, Leadership, Life|

"Stories are how we think. They are how we make meaning of life. Call them schemas, scripts, cognitive maps, mental models, metaphors, or narratives. Stories are how [...]

Leaders Align

By | August 11th, 2012|Competence, Leadership|

Some years ago I was returning from Montreal to Atlanta after a consulting project. The airplane had a scheduled stop in Boston. Prior to our [...]

Leaders Improve

By | July 25th, 2012|Competence, Leadership|

Thankfully, the balance of the economy is resting quietly, your customers are comfortable with the level of service and quality that you provide, and your [...]

Leaders Act

By | July 19th, 2012|Competence, Leadership|

Picture this: your car is stalled beside the road. Luckily, it’s just a dead battery, but there are no jumper cables around. A good Samaritan [...]

Leaders Clarify

By | July 8th, 2012|Communication, Competence, Leadership|

In a subtropical forest in Africa a troop of gorillas is in the midst of their daily activities when a twig snaps in the brush. [...]

Now, more than ever before

By | July 3rd, 2012|Life|

"We hold these truths to be self evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, [...]

Leadership has always been hard

By | May 8th, 2012|Competence, Leadership|

As the year 1776 drew to a close, the American experiment was in trouble. In recent months the Colonial forces had suffered much at the [...]

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