Yearly Archives: 2012

/2012

Focus – just say no

By | December 1st, 2012|Competence, Strategy, Thinking Differently|

Steve Jobs' biographer, Walter Issacson, tells how when Jobs returned to Apple in 1997 the company was producing a "random array of computers computers and [...]

Are you passionate or reasonable?

By | November 27th, 2012|Thinking Differently|

"There is great tension in the world, tension toward a breaking point, and men are unhappy and confused. At such a time it seems natural [...]

One question you should ask about next year

By | November 21st, 2012|Competence, Strategy, Thinking Differently|

Have you noticed that things take time? Great things seem to take even longer. Nine months to get a child. Four years (+/-) to get [...]

Which questions best describe your view of customers?

By | November 19th, 2012|Strategy, Thinking Differently|

Superficially, customer insight is "the collection, deployment and interpretation of information that allows a business to acquire, develop and retain their customers." "Superficially?" Yes. The pursuit [...]

Three management pretenses to stop today

By | November 13th, 2012|Character, Competence, Leadership|

Once the curtain has been pulled back and we understand that The Wizard is just an ordinary person, the booming voice from the disembodied, intimidating [...]

Not much has changed

By | November 9th, 2012|Life, Strategy|

Recently, I reconnected with an old friend. A mutual friend had told me of the strife our friend had experienced over the past few years [...]

Stories are difference-makers

By | October 10th, 2012|Communication, Competence, Leadership, Life|

"Stories are how we think. They are how we make meaning of life. Call them schemas, scripts, cognitive maps, mental models, metaphors, or narratives. Stories are how [...]

Leaders Align

By | August 11th, 2012|Competence, Leadership|

Some years ago I was returning from Montreal to Atlanta after a consulting project. The airplane had a scheduled stop in Boston. Prior to our [...]

Leaders Improve

By | July 25th, 2012|Competence, Leadership|

Thankfully, the balance of the economy is resting quietly, your customers are comfortable with the level of service and quality that you provide, and your [...]

Leaders Act

By | July 19th, 2012|Competence, Leadership|

Picture this: your car is stalled beside the road. Luckily, it’s just a dead battery, but there are no jumper cables around. A good Samaritan [...]

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