Focus – just say no
Steve Jobs' biographer, Walter Issacson, tells how when Jobs returned to Apple in 1997 the company was producing a "random array of computers computers and [...]
Are you passionate or reasonable?
"There is great tension in the world, tension toward a breaking point, and men are unhappy and confused. At such a time it seems natural [...]
One question you should ask about next year
Have you noticed that things take time? Great things seem to take even longer. Nine months to get a child. Four years (+/-) to get [...]
Which questions best describe your view of customers?
Superficially, customer insight is "the collection, deployment and interpretation of information that allows a business to acquire, develop and retain their customers." "Superficially?" Yes. The pursuit [...]
Three management pretenses to stop today
Once the curtain has been pulled back and we understand that The Wizard is just an ordinary person, the booming voice from the disembodied, intimidating [...]
Not much has changed
Recently, I reconnected with an old friend. A mutual friend had told me of the strife our friend had experienced over the past few years [...]
Stories are difference-makers
"Stories are how we think. They are how we make meaning of life. Call them schemas, scripts, cognitive maps, mental models, metaphors, or narratives. Stories are how [...]
Leaders Align
Some years ago I was returning from Montreal to Atlanta after a consulting project. The airplane had a scheduled stop in Boston. Prior to our [...]
Leaders Improve
Thankfully, the balance of the economy is resting quietly, your customers are comfortable with the level of service and quality that you provide, and your [...]
Leaders Act
Picture this: your car is stalled beside the road. Luckily, it’s just a dead battery, but there are no jumper cables around. A good Samaritan [...]