"There is great tension in the world, tension toward a breaking point, and men are unhappy and confused. At such a time it seems natural and good to me to ask myself these questions. What do I believe in? What must I fight for and what must I fight against?" - John Steinbeck, East of [...]
Have you noticed that things take time? Great things seem to take even longer. Nine months to get a child. Four years (+/-) to get a college education. Almost forever to gain wisdom. Our Western culture has different metrics. We want it now. Instant could be a little faster, if you please. Fast food. Speed [...]
Superficially, customer insight is "the collection, deployment and interpretation of information that allows a business to acquire, develop and retain their customers." "Superficially?" Yes. The pursuit of customer insight tends to generate a heavy investment in market research. And yet, relatively few businesses actually have customer insight (noun - the capacity to gain an accurate and deep intuitive understanding [...]
Once the curtain has been pulled back and we understand that The Wizard is just an ordinary person, the booming voice from the disembodied, intimidating head doesn't work well anymore. There are three management practices that don't work well anymore (if they ever did), yet many pretend that they do. These are pretenses you need to [...]
Recently, I reconnected with an old friend. A mutual friend had told me of the strife our friend had experienced over the past few years so I sought to look him up and check in. When I asked how he was doing he said, "Not much has changed. How about you?" We had a national [...]
